When Simply Listening Isn’t Enough
“When feelings run deep and positions are entrenched, then just listening often isn’t enough to move the conversation forward.”
~ Bill Crawford
When Insight Isn’t Enough
“When the alarm bell of the emotional brain keeps signaling that you are in danger, no amount of insight will silence it.”
~ From The Body Keeps Score by Bessel van der Kolk
Dealing with Defensive People
“The reason some people get so defensive is not because they are defending their position…they are defending their judgment… they are defending themselves!”
~ Bill Crawford
The “Magic Question” for Successful Conflict Resolution
“Solution-focused questions about the future, that combine what is important to the other person with what is important to us, are the key to successful conflict resolution..”
~ Bill Crawford
Teaching Kids to Calm Themselves Down
“The truth is that kids don’t like to feel bad. It goes against what they love which is to have fun and experience joy. Therefore, the key to helping them manage their emotions is first showing them how we manage ours and then making the process of influencing how we feel enjoyable.”
~ Bill Crawford
Two More Tools for Life!
“In order to become more influential in our life and the lives of others, we must not only become clear about why we think and feel a certain way, but how to change those thoughts and emotions to ones that are more congruent with the life we want to create.”
~ Bill Crawford
How & When to Say Enough! – The Neuroscience of Healthy Boundaries
“We have to believe we are enough in order to say, “Enough!”
~ Brené Brown
The Difference Between Worry & Anxiety
“When our worry is feeding our anxiety, or our anxiety is feeding our worry, we need to stop the feeding frenzy and shift our focus from the problem to the solution, because it’s not what we feel, but what we feed that will create our experience of life.”
~ Bill Crawford
Using Brain Science to Enhance Communication
“While we are not responsible for other people’s reactions, we do play a role in how their brain interprets what we do and say, and this will determine our influence.”
~ Bill Crawford