Steps 5 & 6 – Step 5 Being the “Magic Step” in Dealing with Difficult People
“To create solution-focused conversations, we must be truly focused on the solution and the future, not the problem and the past.”
~ Bill Crawford
Steps 3 & 4 – Dealing with Difficult People
“Until we understand the ‘why’ behind another’s resistance, we will be forever stuck in a brainstem debate about who’s right.”
~ Bill Crawford
6 Steps to Dealing with Difficult People – Step Two
“Dealing successfully with difficult people initially requires us being aware of two things… what we want to bring to the conversation… and what we want to bring out in others.”
~ Bill Crawford
6 Steps to Dealing with Difficult People – Step One
“In order to deal with difficult people effectively, we must be coming from the ‘effective’ (versus the reactive) brain.”
~ Bill Crawford
How to Handle Being Mishandled
“Until we learn how to handle being ‘mishandled’, we will forever be at the mercy of those who want to jerk us around.”
~ Bill Crawford
Does Compassion Make Us Vulnerable to Manipulation?
“Compassion doesn’t make us more vulnerable to manipulation any more than understanding makes more vulnerable making bad decisions.”
~ Bill Crawford
Dealing With People Who Just Want To Argue
“When an argument is generating more heat than light, it’s time to stop fanning the flame.”
~ Bill Crawford
Bringing A Powerful Idea to Life!
“Any powerful idea is absolutely fascinating and absolutely useless until we choose to use it.”
~ Richard Bach
Breaking the Cycle of Stress, Anxiety, & Resentment
“In order to break the cycle of stress, anxiety, and resentment, we must shift from trying to stop the problem, to starting the solution by accessing the clear, confident, creative part of the brain.”
~ Bill Crawford