“When people are being defensive, they aren’t just defending their position, they are defending their judgement… they are defending themselves!” ~ Bill Crawford Recent Posts The Neuroscience of Defensiveness & Conflict Resolution The Most Powerful...
“Solution-focused questions about the future, that combine what is important to the other person with what is important to us, are the key to successful conflict resolution.” ~ Bill Crawford Recent Posts When We Aren’t Willing To Be Wrong Dealing...
